24/24 Premium Assistance
AYUMI, by your side throughout your journey
Thanks to our team of multilingual experts based in Japan, your trip has never been more reassuring. AYUMI Voyage supports you every step of the way during your stay.
Our phone assistance service
AYUMI Travel's telephone support includes:
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a direct line to your advisors who know everything about your tour and your needs.
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tourist assistance: reservation modification, spontaneous recommendations, lunch advice, etc.
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emergency assistance: searching for a doctor or hospital, vehicle emergency, etc.
You can choose between standard telephone support or 24/7 premium support.
Standard Assistance
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Availability of your advisors:
9am to 6pm Monday to Friday -
Included as standard in all our tours
Premium Support
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Your advisors are available 24/7, day and night.
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Available as an option
With our 24/7 premium support, we guarantee that one of our advisors will be available to you at any time to answer any of your needs.
Please note that this service is subject to legal limitations. AYUMI Voyage's telephone assistance service is not a substitute for travel insurance. We strongly recommend that you purchase travel insurance. Telephone assistance is not an emergency service. Your advisor will assist you to the best of their ability, but is bound by an obligation of means, not of result. Your advisor may suggest medical services (pediatrician, hospital, etc.) but cannot, under any circumstances, make a diagnosis. AYUMI Voyage does not guarantee the ability to travel, nor does it advance medical, repair, or transportation costs.
Cherry on top
AYUMI Voyage is a Japan-based agency. This means we work directly with certified translators, ensuring fast, reliable service whenever you need it.
