Version of October 10, 2025

Identity of the Data Controller

AYUMI Voyage is a division of the company AOC France, a joint-stock company whose registered office is located at:

〒662-0063 Hyogo-ken, Nishinomiya-shi, Aioi-cho 12-36-303 (hereinafter referred to as “AYUMI Voyage”)

and operates the website www.ayumivoyage.com (hereinafter the “Website”) under the conditions set out in this privacy policy (hereinafter the “Privacy Policy”) as well as in the General Terms and Conditions of Sale.

In accordance with the French Data Protection Act “Informatique et Libertés” of January 6, 1978 as amended, the European General Data Protection Regulation (GDPR) which came into force on May 25, 2018, and the Japanese law “APPI Act on the Protection of Personal Information” of May 30, 2003, the processing of your personal data has been declared to the French Data Protection Authority (CNIL).

This Privacy Policy defines how personal data of Website users is collected and processed by AYUMI Voyage. This Privacy Policy applies to the Website and to all products and services distributed by AYUMI Voyage through the Website.

Personal data processed and collected

Personal data refers to data that identifies you as a natural person. We may process the following types of personal data concerning you:

• Your contact details: including your name, email address, and telephone number

• User information: for example, if you log in to our service or visit our websites. This information may include IP address, device type and browser, time zone, geographic location, as well as your interests and preferences, and information on how you interact with our services, such as features used and buttons clicked.

• Other information we receive through your communications and contact forms

Purpose of processing

We process your personal data to:

• Provide our services in accordance with applicable conditions

• Manage the business relationship with our clients

• Develop and improve our services

• Provide information and offers to our current or potential clients about our services

• Monitor user behavior on our website and produce website statistics

To avoid any ambiguity, all communications are sent to you in your capacity as a representative of a current or potential client, and not as a private individual.

Retention period of administrative and commercial data

Commercial and marketing data are stored for a maximum of 3 years, and data related to order invoicing for a maximum of 6 years.

Access and hosting data

Access and hosting data are used to ensure proper operation of the website and to improve our offer.

Each time the site is visited, the web server automatically records a server log file containing, for example, the name of the requested file, your IP address, date and time of access, amount of data transmitted, and the provider (access data).

Geolocation

The country from which you access the site is identified using your IP address in order to provide, if necessary, a version of the site in your language. The data processed on this occasion is deleted as soon as you close your browser. You may object to the processing of your IP address by clicking the button in the upper area of your web page.

Hosting services

The hosting services for our website are provided by onamae.com, with the exception of certain data stored by WIX. All data collected as part of the use of the website or in forms is processed on its servers. This provider is based in Japan and is therefore subject to compliance with APPI.

Collection and use of data for contract execution or customer account creation

We collect personal data when you voluntarily provide it to us when contacting us (via contact form or email). Mandatory fields are marked as such because this data is necessary to process your request. You can see which data is collected in each specific case in the relevant forms. We use the data you provide to process your requests.

After full execution of a contract, your data is restricted for further processing and deleted once commercial and tax retention periods have expired. Deletion of your customer account is possible at any time by sending a message to the contact details below.

Transfer of data for mailing / delivery purposes

For the purpose of executing a contract, we may transfer your data to a shipping company responsible for delivery if necessary to deliver mail or ordered goods (Colissimo, Fedex, etc.).

Use of data for payment processing

In the case of advance services, for example in the case of direct debit payment, it is necessary to obtain information about your economic identity to conclude the contract. We may transfer your personal data necessary for payment to our banking institution or, where applicable, to our payment processing provider. After full execution of the contract, we delete this data.

E-newsletter and postal advertising

Email advertising by subscribing to the newsletter

When you subscribe to our newsletter, we use your personal data necessary to send you this electronic newsletter. We do not rent or resell your data under any circumstances. It is used solely to send you our communications. Your consent to receive the newsletter can be withdrawn at any time by clicking the unsubscribe link or sending a message to contact@ayumivoyage.com

Email advertising without newsletter subscription and right to object

If we obtain your email address in connection with the sale of a product or service and you have not objected, we reserve the right to occasionally send you offers and information about our products by email. You can object at any time by clicking the unsubscribe link or sending a message to contact@ayumivoyage.com

Postal advertising

We reserve the right to use your first and last name and your postal address to send offers and information about our products or services by post. You may object at any time by sending a message to contact@ayumivoyage.com

Cookies and web analytics

To make your visit to our website more attractive and to provide you with tailored content, we use “cookies” on various pages.

A cookie is a data block that does not identify users but is used to record information related to browsing. Cookies are automatically stored on your device. Some cookies are deleted at the end of your session, i.e., when you close your browser (“session cookies”). Others remain on your device and allow us to recognize your browser on your next visit (“persistent cookies”).

If you leave a comment or message on our site, you may be offered the option to save your name and email address in cookies. These cookies expire after one year.

If you have an account and log in to this site, a temporary cookie will be created to determine whether your browser accepts cookies. It contains no personal data and is deleted automatically when your browser is closed.

Each time you log in, we will set up several cookies to record your login information and screen preferences. A login cookie lasts two days, while a screen options cookie lasts one year. If you select “Remember me,” your login cookie will be retained for two weeks. If you log out of your account, the login cookie will be deleted.

You can configure your browser to be informed about the installation of cookies and to decide on a case-by-case basis whether to accept or reject them. Each browser differs in how it manages cookie settings.

Internet Explorer™:
https://support.microsoft.com/fr-fr/help/17442/windows-internet-explorer-delete-manage-cookies

Safari™:
https://support.apple.com/kb/PH21411?locale=de_DE&viewlocale=fr_FR

Chrome™:
https://support.google.com/chrome/answer/95647?hl=fr&hlrm=en

Firefox™:
https://support.mozilla.org/fr/kb/activer-desactiver-cookies-preferences

Opera™:
http://help.opera.com/Windows/10.20/fr/cookies.html

Third-party services

Social networks: on our pages, you can use buttons to indicate that you like our company or to share a post. These buttons use code provided by each social network. The privacy policies of social networks are regularly subject to change: we invite you to consult them to understand how your data is processed via cookies.

External links: the site may contain links to other third-party websites. These websites may place their own cookies on your device or collect personal data from you. They have their own rules regarding the collection, use, and disclosure of personal data. We are not responsible for these third-party sites and encourage you to read their data protection policies.

Contact options and exercise of your rights

AOC France, a joint-stock company whose registered office is located at 〒662-0063 Hyogo-ken, Nishinomiya-shi, Aioi-cho 12-36-303, is the entity responsible for data collection. Its legal representative: Edouard DECAEN is recognized as the publisher responsible for the website.

In accordance with Articles 39 and 40 of the French Data Protection Act of January 6, 1978 as amended in 2004, as well as the GDPR and APPI, you have the right to give instructions regarding your data. You may object to the processing of your data without reason and free of charge.

For any questions or requests for correction, restriction of processing, or deletion of data, as well as in the event of objection to certain data uses, please contact our data protection officer:

Edouard DECAEN
contact@ayumivoyage.com
〒662-0063 Hyogo-ken, Nishinomiya-shi, Aioi-cho 12-36-303